What you see, what you pay for is NOT what is delivered. Non-existent after-sales service

I have placed several orders with Netflorist and have had continuous issues. The latest issues on orders *** (November 2020) & *** (June 2020) have still not been resolved. I selected certain products online, paid for the products I selected and severely sub-standard/incorrect orders were delivered. Not only was the delivery of these inferior products and embarassment to me as sender, but the recipients were offended by the absolutely disgusting products which they received and believed I had sent them. To add insult to injury, Netflorist's solution is providing me with a R150 credit that I have to apply towards a next order - While the value of the orders that I placed is almost R2000 and the actual deliveries were nowhere near that value. This is completely unacceptable and I require this matter to be escalated to ensure that is is resolved to satisfaction. In the meantime I would like to caution all prospective clients to steer clear of Netflorist. What you see is not what you get and, even when provided with photographic evidence of what was delivered, versus what was selected and paid for - they show an unwillingness to address the matter. I am not interested in your internal arrangements with sub-contractors. When I placed the order with Netflorist, I contracted you to provide a specific service and a specific product which I paid for. You did not uphold your end of the contract. You have to address your sub-contractor in Paarl/Wellington (but this is a matter for you to deal with). In the meantime, I have loved ones that were disappointed and offended by the gifts they have received - thinking that I selected those inferior products for them. I cannot recommend this service provider and caution against using them.