What Service???

Okay.. let me start from the beginning.....

On the 30th Jan 3018 I have order the following on my netflorist account: 1 Bonsai in glass vase, 1 Rose Turkish Delight, 1 Drywors... to be delivered on the 31 Jan 2018.

I received an email with a discount amount.. which i used to receive R100 off.

I then paid via Visa app on the Netflorist account and the money was deducted from my account.

I have never received a Order confirmation, but the money was deducted.. on the 31 Jan 2018.... my gift was never delivered.. I called Netflorist and spoke to Maxine... send her the print screen of my order and proof of payment. No response... called again everyday.... without luck. On Friday 2 Feb 2018 I spoke to a Supervisor Shawn... he said the the order showed failed on the system.... but the money was deducted... (Fnb banker also confirmed that the payment went through) Shawn said he will call me on Saturday... no call.. no email... like he promised....

I want a refund!!!!

Thank you!