What is meant to be a treat, turns out to be a disaster!!!

I ordered flowers and a personalised book for delivery to Hoedspruit. I particularly ordered items that noted "Nationwide". My payment went through and I expected the delivery to happen on the day requested, 1 October, which was very important.

On the day of delivery I received a call advising that the flowers could not be delivered in that area. I asked why this was left until the day of delivery to notify me and asked to speak someone in management.

I received a call back from Charles Louis, who advised he was the Manager. He advised that 'at least she would still get the book on the scheduled delivery date' and that they could deliver a hamper in place of the flowers 3 days later. He assured me that all measures would be put in place to rectify their systems with regards to the flowers issues. I requested a refund for the flowers and received an email from Charles Louis - Call Centre Agent - confirming this.

The book was not delivered on the scheduled delivery date. I called Charles Louis, who must be the most ***********, arrogant Call Centre Agent I have ever dealt with!!! I requested that I get a call from someone in Management and that I get refunded.

I am still waiting for both to happen - 14 days later!!!

Poor show NetFlorist - I will never be using your services again.