What a mistake

<p>The day before mother's day 2017 I placed an order for delivery for both my mothers and grandmother. When the order confirmation was sent to me I noticed that I had mixed up 2 of the flower arrangements and within 20min of placing the order I was on the phone with them to fix it. The lady I spoke to was very unprofessional as she kept telling me that this is all my fault so if it can not be fixed then I will I just have to live with it. She then proceeded to change the addresses instead of just the flowers and the treats that were meant to go to my gran along with the what I thought would be a nice bunch of flowers ( when delivered they look horrid) ended up go to my mother with her flowers... When calling the call center again to ask what the hell went wrong as that is not what I asked them to do I was told that they will send out the nougat to my gran on their costs as this is their mistake. I even told the guy that I will pay for it if he can just sort it out that way it will still be delivered. I was told time and time again that there will be no charge for the inconvenience. I have just spoken to them again 2 days after mother's day as the nougat was never delivered. I have now been told that they will arrange to go collect the gift from my mother and take it to my grandmother.... not one story is the same every time I have had to call. Unfortunately I can not select to give a -5 rating as that is what the deserve. All the times I have used them there has been an issue.</p> <p> </p> <p>I WOULD STRONGLY RECOMMEND THAT NO ONE ORDERS ANYTHING FEOM THEM. </p> <p> </p> <p> </p>