WHAT A DISSAPOINTMENT - AVOID AT ALL COSTS

I live in Canada and have used Netflorist's online bouquets (R750-R1200) previously. This year on Thursday 11 Feb I ordered their VALNETSP992 bouquet of 12 roses for R529. These were delivered on Friday 12 February. My fiance felt it would seem ungrateful to tell at the time that there were only 11 and not 12 roses or that the roses were wilted. She took a photo of the roses on Valentine's day and sent it to me to see. I could not believe they were so extremely wilted as to appear unable to stand upright. I complained to Netflorist on Tuesday but because of the time difference they only received the complaint on Wednesday (5 days after delivery). I included a photo dated 14 February (2 days after delivery) showing how dilapidated these flowers had become. At this time I was informed by Shoulin that there was nothing he could do because we had \exceeded the turn around time to replace the flowers\". Unbelievable! This is how they ***** your money and withhold their service commitment. The transaction cost me $34 which is not going to make me any wealthier or poorer and this is not about the money! Please, please do not use this charlatan firm. They will ***** you over too. Thanks."