What a disappointment

Good day <br> <br> My order for delivery 4th December 2015 was not appropriately delivered. <br> <br> After numerous emails and complaints (with no reaponse) and after spending over 10minutes on the phone with one of netflorist consultants it was agreed that my order would be delivered today as it was scheduled for this date and changed to the 7th December without my consent and undoubted fault on your part.<br> <br> However the balloon that was also ordered and added to the relevant order was not delivered to the recipient.<br> <br> How do you operate a business that is so inefficient.<br> How would I have even known that something I paid for was not delivered if I didn't enquire from the recipient. How embarrassing!!<br> <br> I have still supported netflorist even after numerous complaints previously with other orders as well!!<br> <br> this was actually a breach of contract as the date of delivery was changed without my consent and it further amounts to theft as what was paid for was not entirely delivered to the recipient!<br> <br> This is unacceptable and pathetic.