WE CANNOT DELIVER ON YOUR ANNIVERSARY

I placed an order on the 4th and made payment immediately. The order was to be delivered to my wife for our anniversary. Late In the afternoon of the 5th, I called Netflorist to find out what is happening as I had not had feedback from Netflorist or my wife. I was told by Netflorist that they had not received my payment and said that they do not receive POP's directly from the bank. I find this very strange, as they must be the only company that does not receive payments directly from the bank. Anyway, I managed to send through the POP (once I had got home) and the call centre manager, Monique, said to me that she could only deliver the order on the 6th as it was now too late. I told her that my anniversary is today, not tomorrow, not the next day, but today, the 5th. Monique said that she would speak to her manager and get back to me by 17:30 to let me know what arrangements etc could be made. Lo and behold, 17:30 came and went and no phone call. Today, the 6th, I again contacted Netflorist and asked to speak to Monique, who was unavailable, so I said I would holed for her...…..after waiting bout half an hour, I ended the call and called back. waited a further 20 mins and ended the call again. Called back again, and again and again, My total call time was over an hour...……. The bottom line, the matter is still unresolved. Please note; after my first call today, I received an email from them informing me that and quote "Direct Deposit Changed Delivery Date"...…..what a load of bull****. If this be the case, then they shouldn't offer direct deposit as an option. Nowhere on their website does it mention anything about "Direct Deposit Changes Delivery Date". Nowhere on their website does it mention that you must not send the POP directly form the bank. Nowhere on their website does it say that "YOU" must email the POP directly to them @ ***

But, what it does say on their website: - Voted the best florist - NOT POSSIBLE - 100% satisfaction guarantee - NOT POSSIBLE - Safe and secure shopping - MAYBE - Multiple payment options - THAT DON'T WORK - Extensive delivery network - MAYBE

The bottom line, my order has still not been delivered, I could not celebrate my anniversary with my wife as I had hoped......Total all round disappointment.

WILL NEVER BE USING NETFLORIST AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!