WARNING: Very late delivery and incompetence

<p>Very disappointed with Net Florist.</p> <p>I am still waiting almost a week later for a call to explain and apologise for the shoddiest service I have ever experienced in SA.</p> <p>I ordered a same day delivery of an as advertised bunch of flowers with bubbly (JC le Roux) for my mom's birthday on 2 Dec. I live in Cpt and she is in Jhb.</p> <p>The flowers were delivered in the late afternoon of 2 Dec, but no bubbly. There was no order tracking visible on the bubbly and no communication whatsover from Netflorist that this would be delayed or not delivered at all on the date agreed on. If you read their small print they have a ton of disclaimers but "promised: it won't take more than 2 business days.</p> <p>I called the contact centre when only half of the order was delivered i.e the flowers to find out if they made a mistake and then learned 1st problem that they do not tell you about is that this order is split and will be delivered into 2 parts as there there are different drivers and different times (or in my case centuries) for the delivery of flowers and the bubbly.</p> <p>After waiting a little the operator came back after enquiring on another systems and calling the driver, and was then told the driver is around the corner with the bubbly and it will be delivered in 5 mins. After 5 mins no delivery. Even 30 mins later no delivery. But then I had another dilemma - the contact centre also closed. So no I could not follow-up. Email enquiries would only be dealt with during normal working hours. So no way to address this. And No one was bothered to check or call me.</p> <p>Only on Monday 5 Dec ( 2 days later) I received an email with a trite apology that they will investigate. I asked by when they would now deliver to which they would make further investigations. There was no further feedback on the Monday.</p> <p>Again nothing on the Tuesday morning, except a system generated notification that there was now an upsell. followed by a delivery notification. No phone call or apology for not delivering again on the Monday or that it will no be delivered on another day.</p> <p>When I then sent an email to the person I had been dealing with that I found this service unacceptable, I was told they had already apologised and had provided a box of chocolates as the "upsell".</p> <p>They were so *********** that the box of chocolates was never delivered either. But at least the bubbly was delivered - 4 days late and completely after the fact!</p> <p>When I emailed the service representative I was told that this was not his problem but another division and that the "manager" would call me. Well that was on 7 December - 5 days ago and still no phone call!</p> <p>I could have spent half the money and had the right result if I had just asked a relative to make the purchased for me and re-imbursed them. Appalling service!</p>