Waiting forever for Ebucks refund

<p>On the 24th of January I wanted to purchase something on netflorist. I decided to use half my ebucks and pay the other half. But on second thought I decided to pay the full amount on my card instead. I tried to reverse the ebucks purchase online but it would not go through. I phoned their customer support and explained the situation, where the consultant asked me to send proof that the amount went out of my account, she then informed me that it would take 5-7 working days for the refund to take place. Ive been waiting more than a month and still no refund. In the mean time Ive sent numerous emails to the same consultant with no reply whatsoever. Ive sent an email to your online email adress that you provided, where a consultant asked me for the same information which I provides a week ago, and still no response.</p> <p> </p> <p>How long must I wait for any helpfull response regarding this. I really think this is unexceptable, I cant think that it can take this long for a refund!</p>