WAITED OVER A WEEK FOR DELIVERY- PATHETIC SERVICE

I ordered a gift on 04/05/2018 to be delivered to Parliament Capetown, since the person i am delivering to works in and out of office i made an alternative arrangement for the gift to be sent to a different contact but on the same address. I sent an email on 07/05/2018 detailing this. Mind you, the auto notification states 9 business hours but nobody bothered to cal me.

I then spoke to Gugu Sibande on 09/05/2018 whom i confirmed the same, she then requested me to her back directly in which her number rang 10 times without an answer. Today i go online to track my order number ********** 00 and shockingly my number is incorrect? I spoke to another lady today, again full of excuses , not willing to assist, kept on hold for over five minutes just to be told that i cannot and she actually kept quiet on the phone. A waste of my time and money

I have requested for a refund so i can get a more reputable company to deliver ON TIME , but your service is pathetic, you stuff is not trained to resolve queries. I hope other people see this as truly your service is appalling and you DO NOT deserve the " Best Service Award" as you offer NO SERVICE at all...Sies i am actually disgusted!