VERY VERY BADLY HANDLED

A friend's Mom passed away on 07 January 2020 I wanted to send flowers on the day, which I did online with Netflorist Later in the day I tracked the order to find it was still in process. I contacted Netflorist on their chat facility to see what had happened and they said it would still be delivered on 7 January I received a mail a little later advising there had been a glitch and the order would receive priority for 08 January, When I still saw there had been no progress, on tracking my order, I contacted them again - they were befuddled and could not understand.. Again, later in the day I contacted them via their chat facility to be told, the order would be delivered on 14 January.

Doesn't any human at Netflorist care enough to call and give alternate solutions or is it only about how many orders can be taken?

Despite receiving a R 100.00 voucher as an apology, I feel this really could be handled way better - its an order of SYMPATHY - which should not be going out a week after - does anyone agree?

Karen Fernandes