VERY UPSET CUSTOMER!!!!!

I am HIGHLY DISGUSTED with Netflorist service all round this time, I am a regular customer of theirs and I ordered a gift for my niece in Durban for her 18th Birthday on 25/11/2022 to be delivered yesterday 26/11/2022. Well needless to say Netflorist DOES NOT KEEP BY THEIR POLICY OF SAME DAY SERVICE. When on tracking my order, 11am the morning it showed the goods were only getting made up, at 3pm it showed the Truck out for Delivery and LOW AND BEHOLD that Truck is still out on delivery today 27/11/2022. WHAT THE HECK??????? Their site says they are open on Sunday 9am-2pm and GUESS WHAT?? I phone the number to get hold of someone to speak to them and the irritating HARRY voice tells me: oopsie you just missed us, we closed on Sundays and Public Holidays. REALLY!!!!!!!!!! This is the 3rd time I am getting bad service from NetFlorist and I DEMAND MY DELIVERY TO BE DELIVERED AND MY MONEY BACK AND BELIEVE ME I AM DONE WITH YOU PEOPLE FOR GOOD!!! You have lost a reliable customer and I have supported you people flaws and all, but this is the limit now.... DO NOT ORDER FROM NETFLORIST PEOPLE, THEY DO NOT GIVE SAME DAY DELIVERY SERVICE AS PROMISED. THEIR SERVICE IS GOING OUT THE WINDOW.