Very unhappy client

I am so disgusted by the service I have received from netflorist in the last two orders I placed with them and the lack of communication from them as well. I’m june I ordered a gift for my sisters birthday which was not delivered on time it was delivered two days after her birthday. I requested to speak to a manager and I was told that the manager can’t come to the phone they will ask him to call me to date I am still waiting for the call. Last week Thursday I made an order again for delivery that was supposed to be delivered on Monday on Monday the gift was not delivered and was told that I would get a call to explain why the order wasn’t delivered which I didn’t I file I called yesterday and I was told that gift will be delivered yesterday, which again I asked to speak to manager and I was told that a manager would call me in 30 minutes time. It’s Friday and I still haven’t received a call from a manager. I don’t know if it’s a lack of respect for your clients and the money they spend in your business. But I am very unhappy and I won’t be using your services ever again because it is clear that I you do not know what what client service is and you don’t value your clients