Very terrible service delivery

Netflorist has dropped me again! And this time it was a properly done! It doesn't help to be an early bird, they just ****-up the orders further!<br> I phoned in 7 times (line cuts and follow ups included) on 13 Feb 2015 (Starting 8 o clock), all they say is the delivery was made (according to their system) and they have to ask the florist contracted on the delivery details. I spoke to 4 different agents and only the last agent came back to me confirming the mistake was actually on their side! He offered me delivery the same day or a refund. How lame!?! Considering my order was placed on Monday the 9th already. Where was I suppose to get a new present on the afternoon before Valentine's day? But anyway, delivery was arranged for the 14th but what a disappointment! It did not looked the same as the website! It was decorated with properly the cheapest stickers I ever seen.....