Very poor service!

I recently placed two orders to be delivered on the same day. One order was flowers and the other was a chocolate basket . I paid on the 22nd of November and the order was for the 29th of November. I thought that a week in advance would be more than enough as I have had issues with flower deliveries before. On the day of delivery I had no confirmation that the packages was dispatched. These gifts were an anniversary present to my wife. Needless to say, the courier company did not deliver that day, both gifts. The chocolates was delivered the following day and up until now the flowers have not yet arrived. I requested an explanation and was only two days later notified that the flowers was not available and that they tried to call me. I'm overseas so they would not be able to reach me, but they never sent an e-mail to explain or that they even tried to come up with a solution. I have sent numerous e-mails and have had no response. I demand to have my money paid back, but still no response. The year I also ordered flowers from NetFlorist for mothers day, which ended up with the neighbors, as simple instructions to call was not followed. I expect my money back and will advise anyone to be very cautious to order from NetFlorist. Their service is simply appalling!!! I will definitely never use their services again.