Very poor quality and dreadful refund policy.

I ordered a l"leather" and fabric laptop bag. When it arrived I was convinced that the leather part is plastic. It doesn't look like leather or feel like leather. When I put my laptop in it it feels like the handle will break in two days. I am not happy with the quality and tried to return it. They told me that they will only refund 50% because it is personalised. It is not my fault the quality is so poor. Disgusting service and I will never use Netflorist again.