Very Poor delivery service

You Order a gift for the next day, it's a Saturday and you work till 13:00 so you expect the gift to be delivered around closing time, now if been sitting here for 3 hours and still haven't heard anything from them. So you wait and wonder if they even will arive or are you waisting your time waiting with no feedback, costomer care close ar 12 so no one can assist you with a number of the driver . Or a tracking number to see where the driver is or no estimation of a time , and they say anytime from 7am till 8pm so you have to wait till 8 at night for the delivery not knowing if they are coming or not , very bad service and you can not contact anyone for feedback.