Very poor customer service experience

I ordered and paid for a gift (birthday) for my daughter in law online at Netflorist on 16/07/2020, which was supposed to be delivered on 17/07/2020.

Not only was the gift not delivered on time, it was not delivered at all and no feedback was given as to the status of delivery at any time by the company, despite several emails from myself questioning such!

Finally when I managed to contact the company via their online chat service on 19/07/2020, because the gift had still not been delivered, I was informed by the sales consultant that there was no stock!

At no point was I offered an alternative to the item or even informed during the actual purchase itself that they didn’t have stock despite their advertising to the contrary! Their online service is clearly unreliable and as this was a birthday present, it resulted in huge disappointment for the intended recipient, being my daughter in law and embarrassment for myself.

I demanded a refund, however the company’s logo of ‘Just be nice’ doesn’t represent their service in any form. This is NOT a nice experience to be let down by a company that has always provided a positive customer experience in my past dealings with them.