VERY FRUSTRATED AND ANGRY CLIENT

I placed an order for a gift on 25 Sept 2024 and today, 30 Sept 2024, the receiver, still have not received the gift. I sent 3 emails and no one has responded to my email. This is the 3rd time I've been disappointed by netflorist. A few years ago, I ordered a gift for my husband, and they never included the balloon I ordered, and never refunded me, but I let it go. The 3rd time, I had R200 credit in my account. I tried placing an order during March 2023. I'm not sure what happened, but the order never went through, and my R200 credit disappeared. There was about 8 communications between myself and Lerato and Rose, trying to explain myself, but they just simply said they never had an order from me. Being angry and frustrated, I just left it. Now this current order of mine, whereby they don't have the decency to contact me. The gift is no longer relevant, since it was a birthday gift for 26 Sept 2024 and the person is also not home this week, if they decide to deliver. If they did not have it in stock, why did they take my money and not inform me?