Very DISSAPOINTED customer

Dear Netflorist,

I thought I would surprise and spoil my mom with flowers and chocolates from your beautiful range.

I know she would be very excited and pleased with the lovely gesture.

So, I went to your website and ordered the Luscious Pink Rose Blossoms on the 26th April with receipt number ********** 88.

Very excited, I phone my father to tell him of the mystery delivery for Monday the 29th April and that the driver might phone him for directions.

When Monday comes, I get a telephone call from Netflorist just to inform me that they don’t deliver in Vanderbijlpark. I was blown away, stunned to say the least, excuse me but does your website not give you this option as delivery destination.

The lady from Netflorist said, yes; that is true but they don’t deliver in that area. “How can you have this option on your website then, this is false advertising, this is a Mother’s day gift.

She just apologises and asks for an alternative delivery address. I was livid to say the least, they did not even give me the option to give back my money so I could buy something else rather.

The thing is, I only see my parents once a month, as we don’t stay close to each other. It’s not like I could receive the flowers and quickly go and deliver the flowers at my mom’s place.

I must say that I am a very unhappy customer.

This was not the first time I have had issues with Netflorist but this will be for sure the last time.

Regards, a very dissapointed customer

Marilize