Very Disappointing First Experience

What a sad state of affairs. I place an order for a pink bouquet of 6 pink roses and 6 pink flowers. The order was accepted and processed for next day delivery.

On the morning of delivery, NetFlorist called to say the florist could not deliver the same bouquet and I accepted that, expecting something different. Imagine my surprise when only 6 roses were delivered with the florist saying she would "drop off the extra flowers when she was in my area". That was 5 days ago. The website indicated a delivery fee of R780. I was charged R139 for being in an outlying area though I am only 16km from the supplying florist!

I exchanged messages on the NetFlorist WhatsApp channel. After some deliberation, they did offer to refund me a 50% discount to my account.

I sent all this information with photographs to NetFlorist, also pointing out that the roses were looking droopy and blown after only 3 days. Despite all the above sent to NetFlorist by email, I received this reply:

"Thank you for contacting NetFlorist.

Thank you for taking the time to share your feedback regarding the roses delivered on your recent order. We sincerely apologise that they did not meet your expectations.

Please note that roses are delicate flowers and their freshness can be affected by factors beyond our control, such as transit time, temperature, and handling during delivery. While we do our utmost to ensure all flowers are delivered in optimal condition, some blooms may naturally open or age slightly by the time they reach their destination.

Once again, please accept our sincere apologies.

We truly appreciate your understanding and cooperation🌷"

There is no mention of an incomplete order nor is there mention of why the cost is so high for delivery for a 16km radius?

There are many other online florists which I will now pursue .