Very disappointed customer

I am very very disappointed in the service provided by Netflorist. My husband placed an order for flowers and personalized flowers on 1 February 2025 for delivery on 13 February 2025. The chocolates arrived on the 13th but the flowers arrived on the 20th!!!! The quality of the product was absolutely disgusting, there was tape holding the wrap of the box and the wrap on the box was so loose it kept sliding off. For an arrangement and items totaling over R1k, this is extremely disappointing. My husband kept calling the customer care line every single day, sometimes a few times in the day, and at first they said that the item was out on delivery and no one answered the phone to open the gate, then when asked to speak to a manager, the agent then said they could not read the message as the writing was not clear (bearing in mind, the message was typed out online via their site and not hand written), and they did email/try calling him, which means the delivery saga was a lie. They promised delivery on the 18th and that never happened, then the 19th and that did not happen either and eventually they delivered 19days after the order was placed. Absolutely disgusting!!!!! No apologies or acknowledgement of the incompetence and poor service.

This is the 3rd time we have received ****ty items with poor quality from Netflorist. Please up your game, your prices are high and we expect good quality in return.