VERY DISAPPOINTED

I ordered last week Monday for delivery last week Wednesday. My gift is still not delivered 2 December. I spoke with an Ivy Sprout who said my query was resolved and the parcel was out for delivery (last week Friday). I always use Netflorist and I am getting very frustrated with Netflorist this time around. I work in a similar line of work and it does not take a full 24 hours to respond to clients. Might I add that we are a much larger company than Netflorist. I would like a full refund of this order as it was not delivered when it was supposed to be and actually does not mean anything any more.