Very disappointed

On the 8th of May, early morning, I ordered Cream Roses for Mother’s Day. It stated delivery would take place the following day ( Which was Mother’s Day). My mom never received her flowers until 12th May, which was 3 days behind schedule- Yet it showed that the package was delivered on the system. On the day of delivery, a Lady phoned me and said that the cream roses are not available and that they will replace it with other color roses of the same value / price. To my surprise the roses delivered was 6 white roses wrapped in plastic without a holder ( as my initial order was with a pot) and a balloon that should have stated “ Happy Mother’s Day, which was a plain red heart balloon with nothing written on it. I had a rewards voucher of R150 allocated to my order, when I got logged out due to system error, the rewards voucher was gone. They never gave it back to me. This is not the 1st time that I have issues with Netflorist. They're very quick to take your money, but when it comes to customer satisfaction, it’s non existent. Very disappointed