Very bad service.

This was the conversation between myself and Netflorist. Useless services

My email: Good day

I placed an order online and the next delivery date available for this item was on the 21st and 22nd of August 2024. Now on my receipt it says 30 August???????

What is the use of sending someone a birthday gift if it only gets to the person 6 days later???????

Netflorist Email Hi Elandre,

Ticket: ***

Thank you for contacting NetFlorist. We are sorry to hear how disappointed you are, in regards to the delivery date. Kindly note as the region is an outlined one, therefore an outsoure courier has been assigned the delivery. The outsource courier do not make deliveries on a daily basis, they have specific delivery days for specific region. We are unable to guarantee the delivery time. For your reference, deliveries take place from 7 a.m. until 8 p.m. from Monday to Friday, from 8 a.m. until 4 p.m. on Saturdays and from 9 a.m. until 2 p.m. on Sundays. Please be aware the closing times for deliveries are subject to change per daily road traffic.

Thank you, should you require further assistance please contact us on ***/ *** or respond to this email and we will gladly assist.

Kind regards, Shelly Customer Care Representative

My email The region is definitely not outlined. Netflorist has delivered to an address 2km away from the current address and it was delivered the next day. I won't be making use of your services again

Netflorist email Hi Elandre,

Ticket: ***

Thank you for contacting NetFlorist. We are deeply sorry to hear how disappointed you are with the service and we apologise for the troubles you had to face. We assure you this is genuinely not what we aim at. Kindly note we are escalating the issue to the relevant department. Once we receive a feedback you will be informed.

Thank you for your understand and your patience, should you require further assistance please contact us on *** or respond to this email and we will gladly assist.

Kind regards Shelly Customer Care Representative

My email Good day,

My issue is, I am paying extra for the delivery because it's apparently in the outline area. Then it only gets delivered 6 days after the recipient's birthday.

Please get back to me with a solution.

Netflorist email Hi Elandre,

Ticket: ***

Thank you for your patience. Kindly note we do apologize for the confusion and would like to share that the selected date when placing the order was the 30/08/2024. However, as per the feedback we received, we would like to inform we can deliver on the 28/08/2024 earliest, alternatively we can cancel the order and partially refund as the personalised order has already been manufactured. We look forward for your reply

Thank you, should you require further assistance please contact us on *** or respond to this email and we will gladly assist.

Kind regards Shelly Customer Care Representative

My email Good day,

Please deliver on 28/08/2024

Thank you.

No reply from Netflorist, and I still don't have the order delivered.