VERY BAD EXPERIENCE

Would not recommend it AT ALL!

Although doing this is totally out of my nature, I feel like I need to explain the bad service we got from this place.

My boyfriend placed an order at 8:30 am on 15/06/22 for same-day delivery as he wanted to surprise me with something special which didn't turn out to be special at all-cause in the end he had to tell me he ordered something and I needed to phone asking where the package is, did not get a call from the driver at all the whole day, phoned Netflorist at 16:55pm and the lady said the driver is 15mins away. Waited at my office until 18:00pm and then left as their office hours are only until 17:00 so couldn't get a hold of anyone. river phoned me at 18:25pm asking if I'm still at the office, to which I said no but the package can be delivered on Friday 17/06/22 as I will be at work. Again, phoned Netflorist 5 times and one of the people said that if the package doesn't get delivered today it will be rescheduled for delivery on Monday 20/06/22 which is now 5 days later than originally ordered. You would think that packages that have not been delivered due to Netflorist not getting to all the deliveries in one day would be prioritized the next work day but seems like that is not how they work, it is not 15:45pm and the person I just spoke to said that he still has another 7 deliveries before he gets to me, this is totally unacceptable, when asked to speak to the manager the one says there are no manager and the other one says he will call us back.