Very bad

I have ordered a gift for my colleague on 30 July 2020 to be delivered on the 31 july , netflorist didn't deliver, I was busy calling to find out where is the gift , they were busy saying is on the way in 15 minutes it will be there , nothing came up. I used a business address to deliver to , at the other hand they claim to prioritize the business delivery, I knocked out at 2PM and waited till 6PM nothing came. I sent email and made phone call to cancel the order as it was useless to deliver on Saturday . I logged a cancellation on the 1st of August till today on the 17th of August I haven't received my refund and they claim to pay within 3 to 10days . Costumer service on netflorist is very bad and disappointing, now still don't have answers why I'm not getting my money back, the service is very bad. Now I had to go to nearest shop and something for farewell, it was so boring and frustration. Now they don't wana give me my money back on parcel I didn't receive. This is bad more especially on Covid19 times where we need money to survive.