Very angry

I bought my mom a gift for her birthday on the 30 April 2021 and selected delivery date be the 13 May 2021 of which it is today. They decided to use the courier RAM. RAM wanted to deliver the gift on the 6 May I called Netflorist they stopped the order and made arrangements for the 13. Today I see the gift is not out in the morning called netflorist 5 times and on those 5times they said the gift will he delivered today I decided to call RAM myself the first lady put me on hold for 12 minutes .I called back the second lady tells me the gift is sent back to netflorist at 1pm but I spoke to them at 1.30 and they said the gift will be delivered. I am very angry because my mom birthday Is ruined. I will never use their services again if this is how we being treated

RAM REF NETF03-***2 NETFLORIST REF ***