Valentines delivery didn't happen

An online booking was made & paid for in advance for a delivery of flowers etc for Friday 13th before a certain time as the banks close at 15:00. Friday eve no delivery has been made & the banks were closed then a call came through to say that they will deliver the flowers Saturday morning early as the banks close at 11:00 it so happened that the recipient was at work on Saturday to receive her supposedly surprise flowers from Friday... Saturday came and gone, Sunday came and Gone as well as Monday. The Valentines surprise flowers were del after 14:00 on Tuesday the 17th. I feel this is not acceptable at all! This was not a cheap bunch of flowers etc to begin with. I feel that the money's paid for the flowers etc should be paid back in full as the delivery was a special delivery for Valentines day but was only delivered 4 days later with no reason why nor any form of compensation. This is SWAK & netflorist will NEVER be used again. I use it for business purposes as well as private & after this episode I will rather do things myself and pay our courier company to do the delivery! When you call the number you cant get through it directs you to the website which is down or no info.