Valentines day ruined!

Netflorist ruined my first valentines day with my partner . Where do I even begin ???? The initial order (***) was delivered to me on valentines day at 10:30am & it had missing items , I obviously didnt know what my partner had sent but when I shared the picture with him he said that he had ordered flowers. They promised delivery but then offered my partner a coupon , he then ordered flowers again determined to get the flowers to me on valentines day (***), that also never arrived and I was called at 17:57 from netflorist stating that they went to my workplace and the security guard told them that the business had closed at 4pm and that they will deliver tomorrow being today 15 Feb , then at 07:01 today I receive a whatsapp from netflorist stating that I had signed for something, but I was driving at the time , how is that even possible ???? Netflorist ruined my valentines day and I will never recommend them to anyone .