Valentines day ruined

I ordered a gift for my husband to be delivered on valentines day 2019. The gift has not been delivered and it already past valentines. When I call them they do not pick up calls, I have also sent emails to inquire about my delivery and still no response. I am very unhappy with their service. the least they could have done was to call and update me on what the delay is about. I do not recommend their services at all.