Valentines Day partly ruined

My order that was suppose to be delivered on the 14th of Feb did not arrive.<br> <br> Besides the fact that it partly ruined the day, I'm extremely sad as I've always had positive things to say about Netflorist. I've never had to worry about any Netflorist order before until the 14th when it mattered most. I was skeptical at first to place an order to be delivered on Valentine's day but due to the great experience I've had in the past, I thought they would not let me down. However, I still ended up going to the mall to get my own gifts which is exactly what I didn't want even though I got confirmation from the call centre at 10:19am that the gift will be delivered.<br> <br> I called the call centre today and the lady said without any apology that it will be delivered today? I do not want the order to be delivered anymore - what is the point now?<br> <br> I'm simply requesting a refund and I would like this done as soon and as hassle-free as possible. Your poor service has changed a loyal customer to an ex-customer.