Valentines day is dead

TOTAL AND UTTER disgust. Ordered and paid for flowers on 13/02/18 to be delivered 14/02/18. Online site clearly stated my choice of order was in stock, so much so that I was able to pay online for these items - value of ZAR 479,00 @ 12:42 on 14/02/18 I was notified of the following, and subsequently rep**** as below

NetFlorist Orders ********** 12:42 PM (8 hours ago) to me NetFlorist

Dear Ben Visser, We just wanted to let you know that we attempted delivery of your order Item Number ********** 05 today but we were unfortunately unsuccessful because there is no stock available;

Your order will be marked for priority and a new gift will go out as soon as possible.

Kindest Regards,

********** | ***

Ben Visser ********** 1:18 PM (7 hours ago)

to NetFlorist Hi Unacceptable, when I oredered and paid for this item, there was no mention of stock not available

Please confirm what you will replace this with and when, valentines day is today only

Regards

etFlorist Orders via freshdesk.com 1:24 PM (7 hours ago)

to me Hi there Ben Visser, Thank you for your email. Worry not online shopper, a note has been made of it and one of our agents will get back to you within 9 business hours. If you’re querying an order for today or if the matter is urgent, please call us on ***. Alternatively - check out our FAQ section: http://www.netflorist.co.za/Frequently-Asked-Questions.htm Chat soon,

The NetFlorist Bunch

Ben Visser ********** 8:46 PM (17 minutes ago)

to solutions Good day

Please see below regarding my order placed and paid for 13/02/18 for delivery 14/08/18, and subsequent follow on When I ordered these items, your website confirmed that these were in stock You have notified me about the issue @12:42 day of requested delivery, supplying a number to call in case urgent - this number, according to the service provider is unreachable. You also state that my order will be marked as priority and a new gift will go out soonest, WHEN WILL THIS HAPPEN, VALENTINES IS BY THIS TIME OVER AND ONLY BACK 12 MONTHS ON I have rep**** to your notification of non delivery, your reply state that you will return with a response WITHIN 9 WORKING HOURS, which means 21:42 on 14/02/18 which is past normal business hours, VALENTINES IS BY THIS TIME OVER AND ONLY BACK 12 MONTHS ON. You have ruined this day by not delivering stock I ordered and paid for in advance. NEVER will I make use of this non service again, and I will also post this on HELLO PETER Enjoy your valentines