Valentine's Day humiliation from Netflorist.

I purchased 2 Valentine's Day gifts for someone who didn't want it. The person gave it back to me. I sent an email the evening of Valentine's day asking to return the items. I was assured the following day that they would come to collect it. They did not come. I called the Saturday and I spoke to an agent and she assured me they will come the same day, they never came! I sent an email, no reply. I waited, but nothing. Now I get a call from the person I bought the gifts for that Netflorist called and requested that the gifts be given back! That is so embarrassing and so stupid because I arranged with the call center agent that the gifts are with me and gave them my address!!! This is so upsetting!! Why don't these agents listen? Now I am sitting with a problem and they are not answering it! I will never buy from them again!! It makes one wonder what one is paying so much money for when one doesn't get proper customer service. It is so disappointing because I purchased from Netflorist before and had no problems.