Valentine's day gift arrives a day late!!!

I am so disappointed and dissatisfied by the service received by Netflorist.

I ordered 2 gifts for delivery on the 13th of February 2019 to be delivered on the 14th February 2019.

On the 14th February, the recipient informed me late, after coming back from work that she only received 1 of the gifts (a necklace) got delivered (without the message that I had written out). I was surprised and told her that I would follow up . I tried to call all the numbers that are provided by Netflorist but all numbers took me to an automated system informing me that they closed at 17:30.

I then called the driver who delivered the 1 gift to me to ask him what's going on and he told me that maybe by other gift is on the way and that I should expect it before 20:00 as there were many. The receipient waited till after 20:00 and still no gift.

I called the call centre on the morning of the 15th of February and after holding for a long time, to find out what is going on and finally I spoke to a gentlemen who told me that my order was sent out late and that it had to go back so that it can be delivered in the morning and that it was on it's way for delivery. I find it pointless that the order that I had placed the day before Valentine's day, to be delivered on Valentine's day, gets delivered the day after Valentine's day. The delivery and the gift would really be pointless. It does not carry the same effect. On top of that I am told that the 2 separate messages for the gifts are going to arrive with the 1 gift, which I find irrelevant to the moment.

Netflorist offers a same day delivery or they inform you when the next delivery day would be. I ordered my things a day in advance but still my partner could not enjoy or celebrate Valentine's day like other people did because she did not receive her gifts on time. I am appalled by the service.

Now my partner must make sure that someone is at the house again to make sure that there will be someone to receive the delivery. It is really an inconvenience for her.

Not happy at all. On top of that, there is no compensation offered for causing inconveniences they have caused us.

They offer a service, we pay for the service but they don't deliver on the service.