VALENTINE'S DAY NIGHTMARE

<p>I have been using netflorist for over a year now as they have always given me exceptional service. On Sunday 12/02/2017 I placed an order with ref no ********** 03online to be delivered on Valentines day and was prompted by the system to have 1 item delivered on the 13th and the other item on the 14th to maximize on the Free lindt chocolate offer. When the first item was delivered on the 13th there was no Lindt chocolate. I then called in on the 13th to check why it was not delivered with the Lindt chocolate and I was informed that it will be delivered with the item on Valentines day and was over the moon. To my utter disappointment it was delivered without the Lindt chocolate. I was very heart broken as my partner loves Lindt chocolates. I called in today and spoke to Nicole and she informed me that there was no record on the system of my call yesterday and she didnt seem very clued up on the phone. This has been the most horrible Valentine's day ever. Of all days in the year the organisation failed to meet my expectatio and ruined my partner's day. Netflorist distorted my way of saying to my life partner I love you. I will never patronise Netflorist</p>