valentine's day gift-***

to avoid valentine rush, i ordered and paid for 6 jar cupcake on 3 feb for delivery on 12th to our business address, to my disappointment i called mid morning on 12th as surprise hadnt arrived to be told by operator that she would call the bakery and get back to me, which she did not. i phoned again @ 2pm as we close business by 4pm, concerned that it might not arrive in time, again your operator said, please hold while i checkup, i held on for 26minutes, only to be cut off. by that time i had to leave the office as well as the recipient of the gift. on saturday i checked with the office if the gift arrived, to my disappointment it didnt and the office closed at 1pm. i again called and your operator and expressed my disappointment and he apologised and said the parcel will be delivered and fresh on monday. well, to my surprise i received a call from our tenants on the property who worked late saying parcel had arrived and shud they sign for it - signed (frank) for the parcel at approx 3pm on saturday. i then had to send a driver to the office to collect on my behalf as i knew it would spoil if i didnt. i am totally disappointed by the service and the lack of communication!!!