V Day Crash Service

Hi good day.

I had recieved my parcel today where i have received the wrong parcel and content namely the Tin and the Teddy. I have called your call centre from this very morning since i got it and it was wrong.

The first call agent said they wil fix it and come and collect it by 5 today and don't need to worry. He said i would receive an email regarding the Picking up of the package. This was this morning 11 am.

The second call agent said this afternoon at 2 pm Said i should have sent pictures of what is wrong to an email that i should have received that i did not got. She said the same thing that the delivery guy would come and collect and fix the parcel.

The final lady at 4 pm said that no delivery guy has been sent and that everything is looking fine. And should email to this address....

I have called you several TIMES! you are in fualt of delivering the wrong package. I require now immediate action for this fualt and frustration i also attached my call time for your call centre of which i require back.

I have attached what i got and what i have ordered. And for your admin this is for my girlfriend it's not acceptable and can't give this to her....

My order was that teddy bear with her name on with a Ripon, and balloon and not Puppy love Mom with a Dog teddy bear.

Please fix your delivery immediately. I'm awaiting your feedback. Thanks Marco.