Utterly dissatisfied and unhappy

This was a horrible experience as my delivery was expected to be on a Saturday(11.01) but the delivery was only in the 14.01.2025 after 5pm. The special day I had planned for my partner was ruined. How do I pay for such a service????? Furthermore, they are refusing to refund me or give me a voucher. They pride themselves to be a 7 day delivery meaning they should be available 7 days a week but I was sent from pillar to post by their unhelpful staff. Netflorist is about special occasions and meaningful events in people’s lives and you would expect speedy services in disruptions. What am I going to do with flowers that are late and the special person is not even in town. Explain to me why I had to pay Netflorist and buy unplanned flowers and Woolworths(which were beautiful by the way). I am utterly unhappy about how my query was handled, the consultant even ended up not answering my calls!!! No communication was sent prior regarding the delay, I had to do the follow ups!!!! In a world that has so much going on, such gestures are really special to our loved ones which is the business you are in. Secondly your website is slow!!!!