Utterly disappointed! Poor Service!

I cannot express my utter disappointment and frustration with Netflorist. This will be the last time I order from them.

I put in an order for three items on 25 January 2021. This was supposed to be a very special gift to an employee who will be retiring after 30 years at the company. She has also been diagnosed with cancer and will thus exit her working career and start with treatment.

The order was scheduled to be delivered on 26 January, only for me to call on 27 January to follow-up and be told that it is only out for delivery today. I was also informed on the phone that they do not have stock of one of the products. Very unprofessional as I had already paid for the item and nobody bothered to inform me of this.

When I eventually received the rest of the items, I had discovered that the box with two mugs in it were chipped and the box of coffee was squashed and broken!!

I have been calling every day for an update on when the broken gift will be collected only be told the same story that they are on the way. I am still waiting.... Poor service Netflorist!!!!! All I have been expecting after you messed up this order was communication and feedback, that was the least you could have done.