Useless service - failed to communicate and deliver gift for my moms birthday

Dear NetFlorist,

You are instructed to refund the undelivered part of order ***

You have also lost a client as a result – this is why :

1. You accepted my order, payment and the delivery date of 1 July 2. You have failed to deliver part of this order on time 3. You failed to inform me that you had only delivered part of the order 4. You also failed to let me know like you normally do that the order had been delivered 5. You failed to communicate with me at all that you had problems with one of the items and made no attempt to rectify or offer an alternative 6. When I followed up this afternoon I was told the problem and offered a R100 gift voucher and you would deliver tomorrow – when I insisted that I was not interested in a gift voucher and wanted you to resolve the problem you offered to get a supervisor to phone me back in half and hour – this did not happen. 7. I followed up again and was then told don’t worry the chocolates would be delivered still today. When I pointed out the inconsistency with your previous answer you checked again and confirmed that the first answer was correct you could only deliver tomorrow. I then asked to speak to a supervisor – told to busy to talk to me. 8. That’s when I lost it

You could have: 1. Gone to the nearest Pick&Pay, Macro and bought the missing chocolates and delivered these 2. Communicated with me and offered an in-stock alternative 3. At least have tried to communicate with your client

So here are you marching orders – refund me and forget about me – you cannot be trusted to provide a service. Oh, and before I forget, thanking you for ruining my gift to my mother.