useless service

*** order number

Useless service - confirmed delivery for today - i phoned and told them this is a work address - they never delivered the birthday gift, never contacted me and advised that they wont deliver. Tracking says out on delivery since 14h00 today . Really terrible way they care about customers. A birthday wish was ruined , gone and not be gained back. USELESS . Over promise and dont deliver. i want my money back