Useless service

This is now the second time that I am having endless problems with Netflorist.

The 1st time I placed an order for delivery the following day, it was only delivered 2 days later.

The 2nd time was 1 week ago. I place an order for a birthday gift. I ordered for it to be delivered the following day. The driver got to the venue, stood OUTSIDE and phone the customer. When he could not get hold of customer they phoned me. I was busy phoning the customer when they phoned back and said the are leaving the venue.

When I got hold of my client and phone back to tell them to deliver and actually go INSIDE I was told that it would only be delivered the following morning.

I had to cancel the order due to it being my clients last day in town.

NOW, a week later and I STILL did not receive my refund. I was told this will take 2-3 w/ days. Everytime I phone I am told they will excelate it to the accounts department.

The manager are always out, in a meeting or busy on a call. The latest one : the payment has been escalated I will only reveive a call from the manager after payment is done.

It is amazing you have to do a immediate payment, but have to wait 2 weeks to receive you money back.