Useless online - Netflorist turn to Nightmare NOFLORIST!!!!!!!!

<p>I placed an order for a valentine’s day gift to be delivered to my wife on 9 Feb.</p> <p>On the morning of the 14th of Feb, when checking my order progress after 08h00 the morning, it indicated that it had been dispatched already. I was quite impressed and assumed there would be no hiccups.</p> <p>To my surprise, I received a call after 13h00 that they still need the delivery address (that’s on the invoice they sent me). Which I then supp****. I then immediately called them again and asked that they kindly make an extra effort to deliver before 16h00, as my wife leave work by then.</p> <p>I then again called at 15h30 (after returning from a meeting) to track progress. By now I knew I was stuffed, when their call centre agent could not get through to the driver centre. </p> <p>So I ask her what happens now!!! After all my effort to surprise my wife and illustrate my love and care, I got grossly disappointed by Netflorist. I might as well have gone out and bought something myself.</p> <p>All their agent could say was "I don’t know what to do, and I'm sorry. Then the phone line got cut, luckily for her. When calling them again all phone line dead, and the website seem to have crashed. </p> <p>To the other 2 agents Sesi and Candice thank you for nothing. You did absolutely nothing to ensure that my request was expedited timeously when I spoke to you on the phone.</p> <p>When will SA companies get with the program with online orders? They are pathetic under pressure and take on commitments they cannot deliver on.</p> <p>I am absolutely disgusted in this service and vow never, never ever to use it again. I would also advise everyone I get in touch with to never use it either.</p> <p> </p>