USELESS - no delivery

<p>for such a big company you would think they would have valentines day under control!</p> <p> </p> <p>my father had flowers deliverd to my office to surprise my mother for a special dinner etc. the delivery was supposed to be on th 13th eb 2017 and he orderd and paid on the 8th Feb 2017. by 1pm yesterday i phone netflorist to ask where is the flowers the lady told me its out on delivery and she cant help me futher. 3pm i phone again and ask where is the flowers, this time another lady puts me on hold for 30min to get "ahold of the driver" which she never did and she cant help me. at 4;30pm i phone once again to ask where is the flowers this time a man put me on hold and managed to get a hol of the driver i was delivery number 17 and he was only at number 12 and that he is in rosebank which is 5km away from me. i said its fine i will wait. i waited until 7pm at my office all alone in orange grove i live 60km away from work. my father phones me to say the flowers has been deliverd he got an email to confirm. i was confused as i was sitting at the office still waiting. i left and went home. i phone this moring and they told me the driver finished late and that i will get the flowers early in the morning and YET IM STILL WAITING!!!!! how many people must you **** off to deliver a proper service on a special day. there is no excuse you guys should learn about time management and you should know that you need more poeple, really you are pathetic! i will be fithing for my flowers and a refund as you ruined somebody's special day and you also lost a customer will never recommend you to anybody!</p>