Useless consultant, inadequate managers and ****** points

I purchased an order online on the 28th of September for which I used my ucount points and the balance to be paid off via my card. The deduction was made on my ucount account and the site stated I needed to contact the call centre to make the additional payment which I then attempted to do. I spoke to an agent who said that he was unable to to assist and that he would follow up with his tech team and get back to me. A few hours had passed and he had not contacted me. I then called and spoke to Warren who said that he will follow up and get back to me by 16:15 which he did not do. I called the call centre again and spoke to another agent who said to me that Warren was about to leave office having realized what he had just said to me he then proceeded to speak to him and then said to me that he was actually going to follow up with Tech.

I said that I wanted feedback on the 26th which has not yet happen. I called on the 1st of October to speak to manager on two instances. On the 1st instance there was no manager and the 2nd instance I was put on hold for well over 30 minutes and then eventually cut the call. I have emailed Warren and asked him to get his team lead/manager to call me and I get no response.

I still have not got an answer as to what is going on with my order. If my order will be delivered. I do not even have an order number. At this point in time netflorist has taken my money with absolutely no update or assistance with my order.