Useless company

<p>So you would think that a company the size of netflorist got to be that size due to great service and timeous delivery of quality product. This couldn't be further from the truth. I truly am astounded by the massive decline in service levels over the past year or so. I used to be a regular customer of theirs, as it's so easy to just go online and buy something for someone special that is then delivered to their door, no matter how far away you are.</p> <p>Over time their service has gotten worse and worse and their products quality even more so. Nothing quite says I love you like an old bunch of roses that look like they have spent 3 days in a microwave.</p> <p>I re**** on netflorist on what is probably the most busy day of theirs, due to the fact that I mistakenly presumed they would be the most reliable. I chose a R700 bunch of roses for my fiancé for delivery on Valentine's Day. Guess what,it never arrived. Awkward hey. And when I emailed to complain,despite getting a promise that I would get a response in 9 hours, I was plainly ignored.</p> <p> </p> <p>Needless to say,the roses arrived a day late, looking very sorry for themselves, along with a few melted chocolates that I had also paid for.</p> <p> </p> <p>Moral of the story, rather go with the smaller, more service driven companies out there, who welcome new business and give you proper service and feedback.</p> <p> </p> <p>goodbye netflorist, never again</p>