Useless and disgusting service from Netflorist

<p>I ordered flowers for my partner for Valentines Day on 20th Jan 2017 to date no delivery....no service....no communication from Netflorist. After several calls and emails to Netflorsit they advised me on 16th Feb that my query has been escalated to management. Today 21st Feb still no feedback at all from their management team. I demanded my funds for the order be refunded and even that they are unable to do!!!!!!!</p> <p>What measures does one have to resort to in order to resolve this matter?</p> <p>Your service or rather lack thereof is disgusting!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>