LK
Lusungu K
1 reviews | Active since Feb 2017
14 Feb 2017, 11:42
Useless
<p>I ordered and paid for flowers and chocolates on the 25/01/2017, these were meant for delivery on the 14/02/2017. I called ton follow up begging of February 2017 and I was told my payment had not been received so I resent my proof of payment, called back after resending the proof and it was confirmed received and I was assured my order would be delivered. So today I call to see if my order had been dispatched and I am being told my order number is not on the system and they also don't have the proof of payment they confirmed to have two weeks ago. </p>
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Lusungu K's updateReviewer Update
07 Mar 2017, 08:08Up to today Netflorist account department is still busy with my claim. It's been 20days since they promised to refund me. That is the reason why people get sceptical about shopping online. You have typified bad customer service at every angle and you make our whole market look bad because you force us your clients to revert to these measures just to get a reaction out of you. Where is your pride in customer service?
LK
Lusungu K's update07 Mar 2017, 08:08
Reviewer Update
Up to today Netflorist account department is still busy with my claim. It's been 20days since they promised to refund me. That is the reason why people get sceptical about shopping online. You have typified bad customer service at every angle and you make our whole market look bad because you force us your clients to revert to these measures just to get a reaction out of you. Where is your pride in customer service?