Upsetting Valentines Day delivery

This Valentine’s day was supposed to be perfect and special but NO THANKS to NetFlorist it was a HUGE disaster.

I placed my order 5 days early for it to be prioritised, just to find out it doesn’t work that way and then the order is dispatched at 11:30 but only to arrive more than 6 hours later and resulting in the person never receiving his gift as he left work at 17:00. L

I received an email to say that he signed for it at 17:40 but, it was the receptionist who received it and to make it worse, the gift was in a brown delivery box from RAM and nobody thought that it was a special gift.

NetFlorist did not even do the effort to blow up the three heart shaped balloons and left it in the packaging and tossed it into the brown box.

I’m very disappointed in the way my special packaged was presented and delivered and that my special person never received it on our special day.

I am deeply disappointed in the terrible service I received even on the live chats where I tried from Monday morning 08:00 until 17:00 to find out where the gift is or an estimated time of delivery.

As per your terms and conditions it states that delivery times for businesses addresses on the 14 Feb are from 08:00 to 15:00 – THIS NEVER HAPPENED FOR MY DELIVERY!

It has been 2 weeks since I logged this complaint to them via email and no one made contact with me